Implementation Done Right
MCCi Professional Services Built for the Way Government Works.
You signed the contract with every expectation of a smooth rollout. Then the missed milestones started. Budget conversations got uncomfortable. Your vendor stopped returning calls at the pace they did before the ink dried. The solution that was supposed to fit your workflows was forcing your workflows to fit it instead.
Technology implementations do not have to go this way. When the team deploying your software has done it hundreds of times, in government environments, with real accountability, the experience is entirely different.
What if you could...
CUT THE RISKS
Partner with a team that deploys government processes every day?
SKIP THE BUSYWORK
Trust a partner to handle the technical configuration?
GET THE HELP YOU NEED
Partner with people who understands local government?
Professional Services: What Separates Success from Struggle
Your project's success depends on expert implementation. Our professional services team maps every detail before implementation begins. We test extensively to catch issues early. We train your team until they're confident power users. Strong professional services mean faster adoption and higher user satisfaction. Your investment pays off exactly as planned. Don't leave success to chance.
Software Implementations We deploy your software with zero disruption to daily operations. Expert configuration and comprehensive training ensure immediate success.
Process Discovery We map your workflows to find hidden automation opportunities. Our analysis eliminates bottlenecks that slow down your team.
Business Process Automation We automate repetitive tasks that waste your team's time. Manual errors disappear while productivity soars across departments.
Solution Training Our hands-on training sessions create confident power users. Ongoing support guarantees maximum adoption and long-term success.
About Our Team
Our professional services team members are certified cross-platform specialists. They know which platform works best for each specific use case. Years of experience means fewer surprises and faster problem-solving.
(98% project satisfaction)
- Proven Expertise. Cross-platform certified engineers with years of implementation experience.
- Ongoing Support. Training and support that ensures long-term success.
- Seamless Integration. Connect all your systems for maximum efficiency.
40+
professional services team members, including project managers, engineers, technical trainers, and more.
Cut the Risks. Skip the Busywork. Get the Help You Need.
We are your technology innovations solution and service provider, and we pride ourselves on providing top-notch customer service to every client. We believe that clients’ needs come first, always.
The Right Level of Support for Your Needs
Every agency is different. Small teams get focused, efficient support. Larger or more complex deployments get comprehensive management, detailed roadmaps, and proactive risk mitigation. You never pay for services that do not match your project's actual scope.
Your solution. Your way.
Our team evaluate your environment and select the approach that fits your team, your workflows, and your existing technology. We do not force your agency to adapt to a standard configuration. We build the configuration around you, whether that involves permitting, document management, plan review, or integrated workflows across multiple departments.
Keeping every project on track.
Small projects get clean, efficient management. Large transformations get full roadmaps, budget tracking, and risk planning. Our project managers have handled everything from focused upgrades to agency-wide rollouts, and they know when to lean in and when to get out of the way. The difference between an implementation that stays on track and one that spirals is almost always the quality of the project management behind it.
Never wonder what's happening.
A real-time client portal gives you visibility into every task, milestone, status update, and decision point throughout your project. Regular status meetings, automated recaps, and centralized documentation mean you always have the context you need without chasing anyone down. Transparency is not an add-on for us. It is how we work.
Thousands of Agencies Trust MCCi to Automate Processes and Enhance the Citizen Experience.
