Electronic Forms
Paper forms get lost. Fillable PDFs land in inboxes with missing fields and illegible handwriting. Manual data entry creates errors. Your staff spends more time chasing corrections than actually processing applications.
Daily detours...
- Incomplete applications that require follow-up calls
- Manually transfer data from paper into your system
- Confusing forms produce bad submissions
- Any update requires a call to your vendor or IT
But with more good days...
- Complete, accurate data arrives from the start
- Fields auto-populate from your existing databases
- Staff can make changes without waiting on anyone
- Applications route automatically to the right reviewer
Forms Features
Stop juggling multiple vendors and fragmented systems. Our smart forms solution eliminates the headaches of managing scattered processes while delivering the streamlined experience your team and citizens deserve.
Your team builds and edits forms. No IT ticket required.
Staff create new forms and update existing ones using an intuitive visual interface. No coding. No vendor calls. No waiting weeks for simple changes. The editor shows exactly how the form will appear to applicants, with logic and formatting testable before publishing. Changes go live immediately.
Only show fields that's important for the submission.
When a contractor indicates no basement exists, basement questions disappear. When a project type changes, required documents update automatically. Applicants move through relevant questions only, which reduces confusion, speeds up completion, and dramatically improves the quality of what lands in your queue.
Stop making people re-enter what you already know.
When an applicant logs in, their name, contact details, and license information fill in automatically. Returning applicants see their history. Property addresses pull parcel data, zoning classifications, and owner details from connected databases. One address entered means dozens of fields filled, instantly.
Catch problems before submission, not after.
Phone numbers, dates, email addresses, ZIP codes, and license numbers are validated the moment an applicant types them. Required fields block incomplete submissions. Error messages are specific and actionable, so applicants fix issues in the moment rather than your staff catching them later.
All supporting documents, right where they belong.
Applicants upload plans, certifications, photos, and permits directly into their application. Files attach to the case automatically. No scattered email attachments. No “I sent it separately” follow-ups. Every submission arrives as a complete, organized record.
Every submission is automated and trackable .
When a form is submitted, a case is created and routed to the appropriate department based on application type, location, or your established rules. Workflow triggers notify reviewers when action is needed. Applicants receive status updates without calling your office. The complete audit trail captures every action from submission to approval.
One address entry fills in everything else.
When an applicant types a property address, your connected databases fill in parcel numbers, owner names, square footage, zoning, flood zone status, and applicable permit requirements. Fee calculations trigger automatically. Addresses validate against postal and assessor records in real time. Less typing for applicants. Fewer lookups for staff.