SOLUTION | Case Management

Case Management Software for Government

Your community’s unique case management needs can’t always be met by an out-of-the-box software. With GovBuilt, you get completely configurable case management software—and a team behind you to help you build whatever you need.

Everything You Need to Resolve Cases Faster.

Say goodbye to massive spreadsheets, overflowing inboxes, and audit nightmares. Our configurable case management software for government agencies helps you create, manage, document, and resolve any type of case faster. Enhanced security and encryption capabilities mean you can handle even highly sensitive cases with peace of mind.

Types of Cases

Investigations
Tax Audits and Appeals
Event Permits
Citizen Complaints, Concerns, and Requests

Environmental Compliance
Labor and Employment Disputes
Emergency Assistance
Benefits and Assistance Programs

Public Health Cases
Child and Family Services
Public Safety

Case Management Software Benefits

Legacy Software...

Scattered communications that get lost in inboxes
Large, hard-to-manage spreadsheets
Data entry errors
Siloed databases
Calendar reminders to keep up with deadlines
Can’t work effectively from the field
Cases fall through the cracks
Difficult for citizens or staff to create cases
No auditing capabilities

But GovBuilt...

Easy online forms to open cases
Centralized database for everyone working on a case
Clear documentation and audit trails
Workflows customized to your exact specifications
Updates sent with the click of a button
Automated scheduling, tracking, and reminders
Submit information and photos from the field
Integration capabilities that reduce data entry
Meet deadlines and reach goals

…With service and support you can count on.

Features & Functionality

Discover the features and benefits that make case management a breeze for you and your community.

Case Management Mobile App

Document Cases from the Field

Start, add to, or close a case from anywhere.

In-App Photo/Video Capability

Take photos or videos directly from the mobile app to attach to a case.

360 Case Visibility

See the documentation of current and past cases from the field.

Staff Portal

Task Alerts

Get automatic notifications on your dashboard or through email when you have a task related to a case.

Custom Workflows

Save time and reduce manual tasks. Create new workflows quickly as the need arises with no-code, drag-and-drop workflow builder.

Customized Reports and Views

Use out-of-the-box reports such as locations or case types, or build your own reports to optimize every step of your case management process.

Centralized Documentation

No more digging through email threads to find documentation about a case. It’s all stored in a central location. Apply commonly used comments with a single click.

Automated Inspection Scheduling

Automatically schedule inspections or re-inspections on a set timeline.

Laserfiche Integration

Automatically create a Laserfiche file for each case and store all relevant documents. Search for case files right from the GovBuilt app.

Public-Facing Features

Online Forms

Build custom smart forms for each case type. Display only the form fields relevant to the case.

Payment Portal

If fines or fees need to be assessed, businesses or individuals can pay securely online with an integration to your preferred payment processor.

Real-Time Notifications and Tracking

Authorized parties can see all documentation related to a case—no need to call your office for updates.

What Our Clients Say...

We created a COVID-19 vaccine approval workflow within two days. This meant that the Health Department didn't have their phone ringing off the hook. Hundreds of people were able to avoid an extra trip to the county offices and avoid further exposure. And no one had to wait several days to get their approvals back in the mail. It was all done seamlessly online. And all of it was made possible by the team at GovBuilt.

GovBuilt’s configurability allowed us to add all building permits, development processes, and public hearing processes in one system. GovBuilt has allowed us to seamlessly organize all of these processes.

Other software companies like a one-size-fits-all solution, with no flexibility. We had to mold ourselves to their platform. GovBuilt molded their platform to us and how we operate.

Questions and Answers

Can case workers see historical information and cases from the field?

Yes, our code enforcement app allows 360-degree visibility into current and past cases no matter where you are.

Can we create custom case types that aren’t listed here?

Yes! Our workflows can be adapted to any type of case you want to create.

Can you attach pictures, videos, and files from the field?

Yes, you can attach any relevant files to a case from the field. You can take pictures and videos without leaving the GovBuilt case management app.

Can you create a new case from the field?

Yes, you can use the mobile app to create new cases or add additional information to the same case.