Where Citizen Experience Meets
Agency Efficiency
with MCCi Case Management
Say goodbye to daily detours
When case management runs on email threads, paper files, and whoever happens to remember the history of a given situation, outcomes suffer, and so does trust. Residents lose confidence. Staff burn out. Accountability becomes impossible to prove.
The right case management platform changes all of that by giving every case a home, every step a record, and every staff member a clear picture of what needs to happen next.
What if you could...
CUT THE RISKS
Eliminate data entry between systems forever?
SKIP THE BUSYWORK
Cut intake processing time in half?
GET THE HELP YOU NEED
Update your case from anywhere, anytime?
Scattered cases are costing your agency more than time
Cases that live in email inboxes disappear when staff turn over. Spreadsheets that track complaints get out of sync when multiple people update them simultaneously. Cases that require coordination across departments stall when no one owns the handoff. Residents who submitted a request weeks ago call your office because they have no visibility into what is happening.
These are not technology problems. They are organizational problems that the right technology solves.
When case information is centralized, structured, and visible to the right people at the right time, cases move faster, accountability is clear, and residents experience a government that actually responds.
Case Management Features
True case management solutions adapt to your specific needs. Flexible routing accommodates your approval processes. The right system works the way you work—not the other way around.
Residents and Contractors Apply from Anywhere, Anytime
Give your community the ability to submit applications from home, on a phone, or at their desk. Fewer walk-ins. Fewer interruptions. More time for your staff to focus on the work that matters.
No More Incomplete Applications Reaching Your Desk
Guided digital forms walk applicants through every requirement step by step, flagging missing information before submission. Clean applications in. Faster decisions out.
Stop Playing Phone Tag
Applicants get automatic status updates at every stage of the process. Your staff stops fielding "where's my permit?" calls and starts processing permits.
Field Work Without the Frustration
Inspectors complete reviews, log photos, and update permit statuses from the job site in real time. No paper forms. No data entry back at the office.
Insights You Need to Lead With Confidence
Build custom performance reports in minutes. Spot workflow bottlenecks, track team output, and demonstrate your department's value to leadership with data that actually tells the story.
The Full Picture Across Your Community
Map-based permit tracking makes it easy to spot patterns, plan inspection routes efficiently, and answer location-specific questions without digging through records.
Every File Where You Expect to Find It
A seamless connection to your Laserfiche document management system keeps permit records organized, searchable, and accessible without switching platforms.
*No More Third-Party E-Plan Review Software
Submit, review, mark up, and approve plans without ever leaving our platform. Your team stays focused. Your workflow stays clean.
FAQ
Yes, our solution allows 360-degree visibility into current and past cases, no matter where you are.
Yes, you can attach any relevant files to a case from the field. You can take pictures and videos without leaving the MCCi mobile app.
Yes, you can use the mobile app to create new cases or add additional information to the same case.