Government System Integrations
Disconnected software does not just slow your team down. It chips away at morale, increases error rates, and makes good people feel like they are fighting their own tools every day. MCCi is built to connect, not to sit in isolation. When your platforms share data and trigger each other automatically, your team stops bridging gaps and starts delivering results.
Daily detours...
- Re-entering the same data across multiple systems
- Reports that require pulling from five different sources before you can see the full picture
- Critical updates that get lost when systems cannot communicate
- Staff spending time on workarounds instead of actual case work
But with more good days...
- Data moves between systems automatically, without human intervention
- Scheduling, routing, and notifications happen without manual coordination
- Every platform your team touches shares a consistent, accurate record
- Your staff spends time on decisions and service, not data entry
Ready to Go Integrations
When your platforms communicate seamlessly, your team can focus on high-value work. Stop losing talented staff to burnout caused by inefficient technology, and start empowering them with tools that amplify their expertise.
Scheduling without the struggle.
Connect Google or Microsoft calendars to your permitting workflow so contractors can schedule their own inspections directly onto your team’s available times. Events push to your agency website automatically. Double-booking stops happening because the calendar enforces availability in real time. Your staff reclaims the hours previously spent managing scheduling requests back and forth, and contractors appreciate being able to book on their own schedule without waiting on hold.
Document management that actually works.
Case files access all associated documentation through a direct Laserfiche connection, with retention schedules applied automatically and documents organized without staff intervention. Cases close, folders populate, and compliance timelines track themselves in the background. Your team focuses on active work while the record-keeping handles itself. No manual filing. No missed deadlines. No wondering where something was saved.
Navigation made simple.
Stop sending inspectors into their day with nothing but an address list. The Google Maps integration pulls address data from your active cases and builds optimized travel routes automatically. Inspectors visit more properties per day, spend less time backtracking, and arrive on site without routing guesswork. Fuel costs drop. Field productivity climbs.
Access for every citizen in your community.
Stop worrying about ADA compliance gaps that create legal risks and exclude citizens from essential services. UserWay ensures full Section 508 and WCAG 2.0 A and AA level accessibility compliance, making your website truly usable for all citizens.
Your agency demonstrates inclusive service delivery while protecting against accessibility-related legal challenges. Serve every citizen with confidence in your digital accessibility standards.
Security that reduces data breaches.
Microsoft Active Directory Federation Services (ADFS) integration centralizes user account management through Microsoft rather than individual systems. Staff access every platform they need through a single authenticated login. IT maintains centralized control over access and security policies. Password fatigue disappears. Support tickets for locked accounts drop. Security posture across your entire technology environment strengthens.
Contractor verification that protects your community.
Connect to state or local contractor licensing databases so residents and agency staff can verify a contractor’s license status directly from your portal by name or license number. Phone calls to your office asking about contractor credentials stop coming in. Qualified contractors move through the process faster. Unlicensed operators get flagged before work begins. Your community is better protected and your staff spends that time on applications that actually need their attention.
Stop guessing about what citizens actually need.
Google Analytics integration surfaces detailed site performance data directly within the MCCi platform, so your team understands what residents actually do when they visit, what services they use most, and where they get confused or drop off. No switching to a separate analytics tool. No exporting data manually. Make improvements based on real user behavior rather than assumptions, and track the impact of those improvements in the same place.
Reach citizens how they want to be reached.
Twilio integration sends automated text messages to applicants and contractors based on their notification preferences. Permit approvals, inspection confirmations, deadline reminders, and status changes reach people directly on their phones without your staff making a single call. Residents stay informed. Contractors stay on schedule. Your team stops fielding calls about information the system already sent.
Stay connected where your citizens already are.
Embed social media content and link directly to agency pages from Facebook, X (Twitter), LinkedIn, and other platforms right from your portal. Residents see your updates and access your services through the channels they use naturally, without being redirected to hunt through a separate website. Transparency builds where community members are already paying attention, and your agency becomes easier to find and trust.
FAQ
Yes! GovBuilt sites are highly compliant based on WCAG 2.0 A and AA guidelines. Complete ADA compliance is always a work in progress, but we stay updated on best practices so disabled residents can navigate your site with ease.