Pottawatomie County, KS, by the Numbers
25,790
Residents
158
Public Records Requests per Month
51
JustFOIA Users Across 59 Departments
$1,120
Estimated Monthly Revenue from Lien Requests
Contents
Every year, the City of Grandview, MO, faced a process that their staff dreaded: Occupational license renewals.
“This was a weeks-long process that had to happen multiple times in the year because we would send out the initial renewal, then a reminder, and finally a violation notice,” said Financial Analyst Kaitlyn Lewis.
Discover how the process changed with MCCi Community Development.
The Challenge: Paper-Based Renewals
Grandview’s occupational license documentation was stored in an old, clunky database. The database had some basic “mail merge” functionality that allowed staff to generate renewal letters in batches. But it was cumbersome. And any minor data entry mistakes could mean they had to start the whole process over.
Each letter then needed to be printed. Folded. Stuffed into an envelope. Addressed. And mailed.
It was a repetitive, time-consuming ordeal.
Next: License holders needed to fill out the renewal application by hand and mail in supporting documentation. It often took several weeks before the City staff began getting them back. Staff then had to process each application manually. Then check the data against the database. Finally, they could issue the renewed license.
The Solution: Automated Notices, Pre-Filled Forms
With MCCi Community Development, license renewals happen almost by magic.
When renewal season comes around, the staff member in charge of the process clicks a few buttons. The system sends an automated renewal link to each contractor via email.
The renewal link leads the contractor to the application, which is 95% prepopulated with existing information from the MCCi database. It’s just a matter of checking that nothing has changed, digitally signing the documents, and clicking submit.
“We had hundreds of renewal applications come in that same day, which is the quickest turnaround we’ve ever had,” Kaitlyn said. “Normally it would take a couple of weeks before we started seeing a big response, but it was immediate.”
Getting More Good Days Done
The benefits for Grandview’s staff and community are huge:
- Drastically less hands-on time for staff
- Fewer reminders and violation notices to send
- Fewer delinquent licenses
- More convenient for contractors
It's Your Turn
Streamlined license renewals are just one of many benefits of the MCCi Community Development platform.
You can reduce daily detours on:
Get more good days done with MCCi. Fill out the form below to talk to us today!