Public Portal
Give residents more ways to access the information they want and need about their community.
Digital Self-Service for Your Citizens
For citizens, digital self-service means completing tasks whenever and however is most convenient. For agencies, it means fewer routine phone calls, less paperwork, and more time to focus on what matters. It’s a win-win!
Problems with Communication
- Excessive phone calls and emails
- Manual communication for updates
- Emailing shape files
But with the Self-Service Portals...
- Creates a positive, transparent digital experience
- Reduces phone calls and emails
- Keeps residents in the loop about their cases
- Centralized location for residents and contractors
Features & Functionality
Discover the features and benefits that make citizen communication a breeze.
Public Portal
An alert is a banner that displays as a pop-up message or at the top of each page on your website until the viewer dismisses it.
Alerts to fit your community’s needs:
- Alert Levels. Set the priority to high, medium, or low.
- Alert Archives. Residents can access a list of all past alerts.
- Custom Appearances. Change the banner color, text, and size.
Resident Portal
Residents receive notifications both within their user portal and email.
Notifications to fit your resident's preferences:
- Activity. Notify your residents when a new event, news, or information is available.
- Departments. Notify your residents when a specific department makes updates.
- Notifications. Residents select exactly which notification types they want to receive.
Contractor View
Our news widget displays stories about your community and added to any page of your website.
Each news listing contains the date, headline, an image, and a link to the full article.
What Our Clients Say...
Learn More
Imagine your government agency’s digital services not only meeting, but exceeding expectations. Citizens receive services swiftly and seamlessly, directly boosting public approval ratings. Learn how in this blog.
5 Ways to Drive Citizen Satisfaction with Online Services
Accessible web design shows a commitment to ensuring all community members have equitable access to your site. Failing to follow best practices—even unintentionally—could exclude the 13% of Americans who have disabilities from accessing vital information and services (not to mention open you up to lawsuits). This article is your guide to understanding and achieving ADA compliance for your state or local government website.
ADA Compliance Requirements for Government Websites
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