Salina County, KS, by the Numbers
20,998
Residents
158
Public Records Requests per Month
51
JustFOIA Users Across 59 Departments
$1,120
Estimated Monthly Revenue from Lien Requests
Contents
Located in the heart of Kansas, the City of Salina serves as the regional hub for state-of-the-art medical services, retail trade, and arts and entertainment.
In the City government, Scott Gardner wears many hats. He’s Director of Computer Technology, Continuous Process Improvement, and Media. He holds a bachelor’s degree in mass communication as well as an MBA. And he’s a Black Belt in Continuous Improvement.
That meant that when it was time for the City to build a new website, he analyzed the situation from several angles.
- What solution had the best, most up-to-date website technology for governments?
- Who would provide the best service and support?
- And what made the most business sense?
The answer to all three questions, Scott found, was MCCi.
The Problem: Outdated Site and Forms Woes
The City of Salina’s website used to be hosted by a large, well-known website provider. But its interface was outdated. And it lacked all the functionality that the City needed.
“With our old website, you could look at it and you could be like, ‘Man, this is just old. It just doesn’t function,’” Scott recalled.
In addition to an outdated look and feel, it had only a basic forms center. That meant that they were paying for four or five other vendors for all the forms the city needed. And none of the forms talked to the rest of their systems. The result: bloated costs and lots more steps once forms were submitted.
The Solution: A Custom MCCi Website
Customizations. Each MCCi Government Website is completely customized based on your specific needs.
Easy to Implement. Although each website is unique, it’s all built on the same architecture. That makes it faster and easier to implement. And it means fewer bugs.
Easy to Edit. The website’s interface is simple enough for staff to edit themselves.
Communication. From the beginning, MCCi impressed with their quick responses to Scott’s questions. “We sent an email, and usually within an hour, we got a response back.”
Robust Forms Center. “Making a form for government business is different than making a form for a manufacturer,” Scott said. Since GovBuilt is specifically designed to meet the needs of government agencies, the Forms Center checked all the boxes for him.
Benefits: A Closer Look at the Impact
With their new MCCi website, the City of Salina cut costs, streamlined processes, and created a better citizen experience.
Cost Savings
Scott believes that a city government has a responsibility to run like a business. It’s his job to make the most of its taxpayers’ dollars. “We’re always looking to reduce our expenses,” he said.
Their MCCi Forms Center enabled the City to drop all forms vendors, and several other vendors, for an estimated $30,000 savings.
Plus, there are no surprise fees.
“I hate it when you have a contract and they come back and they say, ‘Oh, well, this is an add-on. This is an add-on.’ You must go back and modify the contract and add this or that. MCCi doesn’t operate that way.”
“We’re more efficient, we’re more effective, we’re spending less money than we were before.”
And that’s just good business.
Service and Support
The responsive communication that impressed Scott initially didn’t stop with implementation.
“I’m looking for a vendor that I trust to give me exactly what I need to get the job done so that I become efficient and effective,” he said. “The service is better than anything we had with our old website.”
Modern Citizen Experience
The City of Salina’s website features drone footage of the City’s downtown that highlights its unique heritage and culture.
But it’s also very resident-friendly. The megamenu makes the site easy to navigate. Plus, the most frequently requested links are prominently featured—from “City Commission Agenda and Minutes” to “Pay Your Water Bill.”
Since the City’s social media accounts are an important source of information for residents, their social icons are also at the top of the page.
The City of Salina staff can update the website at any time. This means they can always provide the most current information to their residents.
Save Costs, Enhance Efficiency, and Provide Exceptional User Experience
Elevate your city’s digital presence with a modern, customized website tailored to your unique needs. With MCCi Government Websites, you can lower costs, improve efficiency, and provide an exceptional user experience. Fill out the form below to schedule a consultation today!