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Choosing the right software for permitting and licensing can feel overwhelming. The options often seem similar on the surface, but the details make all the difference. At GovBuilt, we know that a solution isn’t just about ticking boxes—it’s about finding the right fit for your community’s unique needs.
Too many systems force you to adapt to their way of doing things, leaving you to wrestle with rigid workflows and limited configurations. GovBuilt flips that script. We aren’t just a software company, we’re a partner who works with you to ensure our solutions work the way you need them to.
How do we do it? With the 4 Cs:
- Configurability
- Customer support
- Continuous updates
- Capability for integrations
Read on to discover how each one makes your job easier—and what our clients say about their experiences with us.
Configurability
At GovBuilt we like to talk about the “80/20” rule in software. Some software comes to you 80% configured, with 20% adaptable to your processes.
People sometimes come to us when they’re investigating their software options and say that a different software was already pre-configured to the specifications that are most common in the state that the company is based in.
GovBuilt, on the other hand, is 20% pre-configured and 80% configurable. You don’t have to adapt your processes to our software—we adapt our software to your processes.
During implementation, we’ll gather detailed information about your processes and configure:
- Workflows
- Form letters
- Permit types
- Which ICC codes you use
- Appearance of the applicant’s portal
- What information is available in the applicant’s portal
- Naming conventions
Not only that, but you can re-configure your system yourself at any time after launch. This is particularly useful in rapidly growing communities—your system can grow along with you.
“The other software companies seemed like a one-size-fits-all solution, with no flexibility. We had to mold to their platform. GovBuilt molded their platform to us and how we operate.”
Customer Service
Picture this: you’re dealing with a software glitch that’s holding up your entire workflow. You’ve submitted a support ticket, and now you’re waiting… and waiting. Hours go by, maybe even days, with little to no communication from the support team. When you finally get a response, it’s a generic answer that doesn’t even address your issue. The frustration builds as you realize you’re just another ticket in a long queue.
Now, imagine a different scenario with GovBuilt. You hit a snag, but instead of the silence and the runaround, you get a quick response from a dedicated support team that understands the urgency of your work. Within the hour, you’re speaking to a real person who’s focused on resolving your issue. There’s no passing the buck or vague instructions; just clear, helpful guidance from a team that’s committed to making sure your system works the way you need it to.
We believe that people who serve the public deserve the best possible support in doing your jobs. That’s one of the main reasons we started GovBuilt, and it’s why client delight is one of our core values.
When you submit a support ticket during business hours—even for non-critical issues—you’ll hear back from our friendly, knowledgeable team within an hour (typically less).
Plus, you get 24/7 support for critical issues.
“The other software companies seemed like a one-size-fits-all solution, with no flexibility. We had to mold to their platform. GovBuilt molded their platform to us and how we operate.”
Continuous Updates
Many legacy permitting and licensing systems are built on aging architecture that’s difficult to update. But GovBuilt was designed from the ground up in 2019, meaning it’s easier for us to make continuous improvements. We release updates nearly every week with new features and fixes that make it faster and easier to do your job.
For instance, a recent update made it so users can:
- Block or limit new form submissions for a particular address
- View inspections that are saved as drafts
- Assign a default inspection approver
- View licenses by applicant
- Search for contractors by type from a list
If this is what our development team accomplished in just one week, you can imagine how much they’ll improve your experience over the course of a year!
“Our use of the GovBuilt platform has evolved a lot since the beginning, and they've kept pace with our needs. I've never heard ‘that can't be done’ from anybody at GovBuilt. If we need it, they always find a way.”
Capable of Integrations
Manually moving data from one place to another is a time-sucking vortex swirling with errors.
That’s why we designed GovBuilt as an API-first platform—so you can integrate your systems and minimize manual data entry.
We’ve developed over 20 integrations, with our most popular including:
- Esri ArcGIS
- Payment processors
- Electronic Plan Review (ERP)
- Microsoft 365
- PowerBI
If we don’t currently have the integration that you need, let us know. Chances are good we can build it for you.
Ready to Take the Next Step?
Is it time to leave behind the frustration of manual processes or outdated, inflexible software? Don’t settle for software that forces you into a box. Choose a platform that’s built with your needs in mind.
Take the first step toward transforming your permitting and licensing processes. Reach out today for a demo and see how GovBuilt can make a real difference for your organization. Let’s build something better together!